<div><strong>About DIGITAP.AI</strong><br>DIGITAP.AI is an Enterprise SaaS company providing advanced AI/ML and Alternate Data<br>Solutions to new-age, internet-driven businesses. Our solutions enable reliable, fast, and<br>compliant Customer Onboarding, Automated Risk Management, Fraud Detection, and<br>other value-added services.<br>Our proprietary Machine Learning algorithms and modules deliver industry-leading<br>success rates. We work with some of India’s leading digital lenders, bringing together deep<br>expertise in Fintech, Product &amp; Risk Management, Fraud Detection, and Risk Analytics.<br><strong>About the Role</strong><br>We are looking for a Customer Success Specialist who will be responsible for ensuring a<br>seamless customer onboarding experience and providing ongoing support to our clients.<br>The ideal candidate should have a customer-first approach combined with basic technical<br>knowledge of REST APIs, JSON, and API testing tools such as Postman. You will work<br>closely with customers and internal Product, Engineering, and Risk teams to understand<br>requirements, troubleshoot issues, and drive successful adoption of DIGITAP.AI's<br>solutions.<br><strong>Key Responsibilities</strong><br>
- Manage and coordinate customer onboarding and implementation from initiation<br>to go-live.<br>
- Understand customer requirements and translate them into actionable<br>implementation and support activities.<br>
- Provide first-level technical support for API and integration-related queries.<br>
- Analyze REST API requests, responses, JSON payloads, status codes, and error<br>messages to troubleshoot issues.<br>
- Use Postman or similar API testing tools to test APIs and validate integrations.<br>
- Coordinate with Product and Engineering teams to investigate and resolve technical<br>issues.<br>
- Maintain regular communication with clients and provide timely updates on open<br>issues and requests.<br>
- Build and maintain strong relationships with customers and act as a trusted point of<br>contact.<br>
- Track onboarding milestones, issues, dependencies, and resolutions to ensure<br>timely implementation.<br>
- Identify recurring customer issues and contribute to improving documentation,<br>processes, and product experience.<br>
- Gather customer feedback and communicate insights internally to help improve<br>products and services.<br>
- Support customer adoption and ensure a positive experience throughout the<br>customer lifecycle.<br><strong>Required Skills &amp; Qualifications</strong><br>
- 2–5 years of experience in Customer Success, Client Success, Technical Support,<br>Implementation, SaaS Support, or a similar role.<br>
- Basic understanding of REST APIs, HTTP methods, JSON, API responses, and<br>status codes.<br>
- Hands-on experience with Postman or other API testing tools.<br>
- Strong analytical, troubleshooting, and problem-solving skills.<br>
- Excellent verbal and written communication skills.<br>
- Strong client-handling and relationship-management abilities.<br>
- Ability to understand technical issues and explain them clearly to non-technical<br>stakeholders.<br>
- Strong ownership and attention to detail.<br>
- Ability to collaborate effectively with Product, Engineering, Risk, and other internal<br>teams.<br>
- Willingness to learn and work in a fast-paced SaaS and Fintech environment.<br><br><strong>Good to Have</strong><br>
- Experience working with Fintech, Digital Lending, BFSI, Payments, or Risk/Fraud<br>platforms.<br>
- Experience with customer onboarding or API-based product implementations.<br>
- Familiarity with API documentation tools and platforms.<br>
- Basic understanding of KYC, fraud detection, risk assessment, or digital lending<br>workflows.<br>
- Experience working with enterprise or B2B SaaS customers.<br><strong>What You’ll Gain</strong><br>
- Opportunity to work with AI/ML-driven Enterprise SaaS solutions.<br>
- Exposure to India's fast-growing Fintech and digital lending ecosystem.<br>
- Hands-on experience with APIs, integrations, customer onboarding, risk<br>management, and fraud detection.<br>
- Opportunity to work closely with leading digital lenders and cross-functional<br>technology teams.<br>
- A role with strong opportunities for learning, ownership, and career growth.</div>
