Job Posting Title:
Specialist, Client Services
Req ID:
10155624
Job Description:
The Client Services team is responsible for day to day operations and management of leased and owned facilities, ensuring business is conducted in a clean, safe and efficient work environment and that the value of the Company’s physical assets is protected and enhanced.
Required Responsibilities
- Support the Manager, Client Services with a primary focus on food and beverage operations across onsite cafés and service areas.
- Serve as a key liaison between internal stakeholders and food service vendors, including Starbucks, to support daily operations, administrative needs, and kitchen maintenance/repair coordination.
- Supervisor must have experience with subsidy review, budget management, and forecasting
- Maintain an active onsite presence to oversee café operations (e.g., Hyperion Café and Starbucks), including monitoring customer flow, queue management, seating availability, and overall cleanliness to enhance the employee experience.
- Act as a primary point of contact for food and beverage vendors, ensuring alignment with service standards, operational expectations, and client goals.
- Monitor and evaluate vendor performance, including food quality, presentation, service delivery, and adherence to health, safety, and company compliance standards.
- Partner with vendors to review and optimize menu offerings based on employee feedback, dietary preferences, and seasonal trends.
- Address and resolve employee and client feedback related to café services in a timely and effective manner.
- Track and report on café performance metrics, identifying trends and opportunities for operational improvements.
- Oversee sustainability and compliance initiatives of food and beverage operations, including gathering required reporting data and coordinating with West Coast partners to ensure accurate café performance and compliance tracking.
- Coordinate with third-party vendors to support operational needs, ensuring adherence to company standards and regulatory requirements.
- Manage Tenant Services programs related to workplace cafés, including coffee and water service operations, equipment repair and maintenance tracking, and ensuring appropriate signage and communication are in place
Required Education
- Bachelor’s degree in Hospitality Management/ Food & Beverage operations (or related field) or 2+ years of relevant experience
Required Experience
- 2+ years experience supporting food and beverage operations/ workplace hospitality
- Experience tracking budgets and knowledge of subsidy reporting
- Experience with MS Outlook, Word, Excel, and PowerPoint
- Knowledge of health, safety, and sanitation regulations applicable to food service operations.
- Food safety, handling and quality management certifications (ex. HACCP, ServSafe, etc.)
The hiring range for this position in New York is $75,500.00-$101,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Corporate Real Estate
Job Posting Primary Business:
Design, Delivery, and Operations
Primary Job Posting Category:
Facilities Client Support Services
Employment Type:
Full time
Primary City, State, Region, Postal Code:
New York, NY, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2026-07-24
