Customer Service Officer

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.
The Public Transport South Australia (PTSA) delivers an improved public transport experience through enhanced communication capabilities, improved network efficiency and responsiveness to customer demand. We partner with our transport operators to deliver the services that our customers need, when they need them.

Do you enjoy helping people, solving problems and making a real difference in your community?

Join the Adelaide Metro Customer Care Team and become the friendly voice behind South Australia's public transport network. You'll assist customers travelling by bus, train and tram, providing information, guidance and support via phone, email, face-to-face interactions and emerging digital channels.
We're looking for people who are passionate about customer service and enjoy helping others. You will have strong communication and interpersonal skills, the ability to remain calm and empathetic in challenging situations, and a commitment to delivering positive customer experiences.
You can manage multiple priorities in a fast-paced environment, confidently use technology and Microsoft Office applications, work collaboratively within a team, and use sound judgement to investigate enquiries, resolve issues and provide practical solutions for customers.

Why Join Adelaide Metro Customer Care?

• Flexible seven-day roster.
• Diverse and supportive team environment.
• Opportunity to make a positive impact in the community every day.
• Exciting work supporting major events across South Australia.

We're looking for people who are passionate about customer service and enjoy helping others. You will have strong communication and interpersonal skills, the ability to remain calm and empathetic in challenging situations, and a commitment to delivering positive customer experiences.
You can manage multiple priorities in a fast-paced environment, confidently use technology and Microsoft Office applications, work collaboratively within a team, and use sound judgement to investigate enquiries, resolve issues and provide practical solutions for customers.

Special Conditions

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A valid Working with Children Check (WWCC) is required prior to employment and is required to be maintained throughout employment.
• Some out of hours and weekend work may be required.

Tenure of Vacancy
Temporary appointment up to twelve (12) months
Multiple casual positions, up to 15 hours per week

Induction week will occur towards the beginning of January 2027 due to the recruitment break over the festive season.

Remuneration
ASO2 - $66,442 to $69,504 per annum

Casual employees receive a 25% casual loading.
The Adelaide Metro Info Line and Info Centre operates 7:00 am to 8:00 pm, seven days a week.
Extended hours may apply during major events.

Enquiries
Stan Conway-Lyden
Workforce Coordination Lead
Telephone: (08) 7133 2603
Email: [email protected] 

Application Instructions
Applications can be submitted online by clicking the 'Apply' button.
Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

Our Commitments
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Role Statement Customer Services Officer ASO2