Service Delivery Officer (multiple roles)

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.

The Opportunity

As a Service Delivery Officer, you will play a key role in delivering front‑line government services within a Service SA Customer Service Centre and Virtual Contact Centre. You will provide professional, customer‑focused services across multiple channels, process applications and payments accurately, and interpret and apply legislation, policies and procedures. The role requires sound judgement, attention to detail, teamwork and accountability to ensure compliance with government, financial and audit requirements.

About you

You are a customer‑focused and organised professional with strong attention to detail. You confidently interpret and apply policies, legislation and complex information, using sound judgement in real‑world situations. You communicate effectively, work collaboratively with others and manage competing priorities while delivering professional, culturally respectful services in a fast‑paced government environment.

Educational Qualifications

Nil

Special Conditions

• Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.
• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
• Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required

Tenure of Vacancy

Multiple Positions in various locations within Adelaide Metro: Ongoing and Temporary appointments of up to one (1) year are available. 

Remuneration 

ASO3 - $71,589 to $76,033 pa + superannuation

Enquiries
[email protected]   

Application Instructions

Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the below questions and demonstrating examples

1. Demonstrate your ability to provide high‑quality customer service across multiple channels (face‑to‑face, phone and email), including how you communicate clearly, respond to diverse customer needs, and manage sensitive or complex enquiries while maintaining confidentiality and professionalism.

2. Describe your experience interpreting and applying policies, procedures, legislation or guidelines. Explain how you ensure accuracy, compliance and attention to detail when processing high‑volume transactions?

3. Provide an example of how you manage competing priorities, maintain accuracy under pressure and meet deadlines in a fast‑paced environment. Include how you organise your work, manage risk, and ensure the integrity of data and records.

4. Explain how you contribute to a positive team culture, including how you collaborate with colleagues, support others in understanding processes, adapt to changing work environments?

5. Demonstrate your understanding of Work Health & Safety (WHS) and cultural safety, including how you identify and manage risks, follow safety procedures, and contribute to a safe, inclusive and culturally respectful environment?

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Role Statement Service Delivery Officer ASO3