Service Delivery Team Leader (Port Augusta)

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by delivering a multi-billion-dollar pipeline of transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Service SA is the primary provider of frontline government services, delivering driver licensing, vehicle registration, and customer support through both in-person and digital channels.

We are seeking a customer-focused Team Leader to lead and support a team of Service Delivery Officers in delivering high-quality customer service. The successful candidate will have strong leadership, communication, and problem-solving skills, with the ability to manage daily operations, allocate workloads, and support staff development. They will confidently manage escalated and complex customer matters, ensure compliance with policies and audit requirements, and foster a high-performing team environment.

Special Conditions

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
  

• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Remuneration
ASO4 - $79,432 to $83,266 pa + superannuation

Enquiries
Donna Matheson
Senior Manger Service Delivery
Telephone: (08) 7133 1851
Email: [email protected]

Application Instructions

Applications can be submitted online by clicking the 'Apply now' button.

Please include in your application a cover letter of no more than two (2) pages and a CV including the details of two (2) referees (including your current line manager).

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia. 

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

Role Statement - Service Delivery Team Leader (ASO4)