TECHNICAL WRITER

Technical Writer/Communicator:

Location: Orlando, FL, 32821

Special Remarks: We need someone with 5-7+ years of creating content, documentation, Technical Writing or Instructional Design experience; Degree in Technical Communications, English, Communications, or a Degree Candidate with equivalent experience and a work portfolio and has to be Certified Professional Technical Communicator (CPTC)

Requirement:

a) Education

- Degree in Technical Communications, English, Communications, or a Degree Candidate with equivalent experience and a work portfolio.

b) Training requirements

- Certified Professional Technical Communicator (CPTC)

c) Knowledge and skills

- Strong experience in content creation, content management, and information gathering techniques with the ability to research, write, edit, and proofread, technical content within time frames established and within the scope of his/her technical ability under minimal supervision

- Has delivered high-quality services and demonstrated ability to work under pressure

- Excellent writing, proofreading, and oral communication skills

- Ability to manipulate graphic images

- Ability to interview software engineers, Subject Matter Experts, and others for clarification of technical concepts, system functionality, processes and procedures for the purpose of documentation under the supervision of senior personnel

- Facilitates effective meetings which produce decisions and action items

- Recognizes the appropriate level of communication for the audience

- Understands how to communicate difficult/sensitive information tactfully

- Develops relationships with customers that support positive collaboration of the team

- Communicates effectively with internal customers to identify needs and evaluates alternative business options

- Seeks opportunities to increase customer satisfaction and deepen customer relationships while managing customer expectations effectively

- Has participated in medium to large projects and has knowledge of software development processes

- Has experience in working with diagramming, modeling, non-functional requirements, and screen captures

d) Technical Skills

- MS Office suite including Visio

- Online Help tool such as Robohelp, Mad Cap or Author It Enterprise Authoring tool (preferred)

- Adobe Acrobat Professional

- Snag-it

e) Job experience

- 5-7+ years of creating content, documentation, Technical Writing or Instructional Design experience

All your information will be kept confidential according to EEO guidelines.