About the role
At Solenis, we are looking for a customer-focused TCS Advisor to join our Technical Customer Services team in the Netherlands.
As a TCS Advisor, you will serve as the first point of contact between Solenis and our customers for technical service-related requests. You will be responsible for managing incoming service requests, supporting customers with first-level troubleshooting, coordinating service activities, and ensuring a high level of customer satisfaction.
Using systems such as Salesforce and SAP, you will work closely with customers, service engineers, sales representatives, and internal colleagues to build strong relationships and ensure efficient service delivery.
You will also play an important role in collecting customer feedback and insights to support the continuous improvement of our products, services, and processes.
What you will do
- Serve as the primary point of contact for customers and internal stakeholders regarding incoming technical service requests by phone, email, and other channels.
- Create, manage, and follow up on service requests in our case management systems, including SAP and Salesforce.
- Provide first-level remote diagnosis and troubleshooting to resolve simple technical issues directly where possible.
- Handle customer inquiries related to service status and technical customer service complaints.
- Coordinate and communicate effectively with customers, service engineers, sales representatives, and internal teams.
- Build and maintain positive and professional relationships with both internal and external stakeholders.
- Gather customer feedback and identify opportunities to improve our services and processes.
- Collaborate with the TCS Leadership Team to support the future development of the TCS organization.
Your key responsibilities
- Customer and service request management – 50%
- First-level remote troubleshooting – 20%
- Handling service inquiries and complaints – 20%
- Supporting the development of the future TCS organization – 10%
What you will bring
- Experience in a customer service, administrative support, technical support, or service coordination environment.
- Strong customer orientation and excellent communication skills.
- Ability to manage multiple requests and priorities in a fast-paced environment.
- Strong problem-solving skills and the ability to perform first-level troubleshooting.
- Experience with business systems such as Salesforce, SAP, or similar platforms is an advantage.
- Good organizational and administrative skills.
- Ability to work effectively with different stakeholders, including customers, engineers, sales teams, and internal colleagues.
- A proactive mindset and a strong focus on continuous improvement.
- Proficiency in Dutch and English is preferred.
Why Solenis?
At Solenis, we believe in creating value through collaboration, innovation, and strong customer partnerships. As a TCS Advisor, you will have the opportunity to make a direct impact on the customer experience while working as part of a collaborative and evolving Technical Customer Services organization.
Join us and help deliver exceptional service to our customers while contributing to the future development of our TCS organization.
