Program Manager, Consultant

Your Role

The Program Manager Consultant, Custom Product Implementation Triage, reports to the Principal Program Manager and supports complex group requests, strategic initiatives, and product implementation issue resolution. This role serves as the primary intake point of contact for Product processes, ensuring requests are complete, assessed, prioritized, and routed to the appropriate teams. Key responsibilities include managing requests from intake through resolution; coordinating stakeholder meetings to gather requirements, assess feasibility, obtain approvals, determine level of effort, and identify operational impacts; providing communications, dashboard updates, and status reporting; documenting requests and solutions to support a Product FAQ; and contributing to the development and implementation of standardized best practices. The role leverages existing systems and workflows to improve efficiency, strengthen prioritization, and support smooth product implementation.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.