Summary:
To maintain a steady flow of products to internal / external Customers in a quality and safe method at minimal cost
ESSENTIAL DUTIES
- Customer contact and response for quality issues in a professional and time effective manner.
- On site support and service to Customers, Customer Third party representatives and any and all certification bodies.
- New project prototype validations with Customer, using Product Quality Planning tools such as FAI’s, PPAP’s, Gage R&R’s, Work Instructions, and any other appropriate tools.
- Coordinate and facilitate cross functional teams for 8D/CAPA Processes including containment, brainstorming and cause and effects and action item follow through.
- Collect and distribute Customer Quality Scorecards (Quality, Warranty, On-time delivery) and other feedback to relevant departments
- Handle and analyze Return Material Authorizations (RMA)
- Prepare Weekly/Monthly Customer Quality Status Reports
- Provide Quality Process Training and review
- Facilitate and audit 5S activities on the factory floor
- Perform Internal and External audits per ISO and/or other Quality standard requirements
- Develop incoming material control plans and coordinate with suppliers and Customers as necessary
- Perform supplier selection and Management, using APQP and PPAP methodology
- Develop and manage Supplier Performance Record.
- Assess and review Supplier Corrective Action Plans
- Conduct/Participate in MRB and lead any identified actions
- Other duties as assigned.
