Customer Service Representative (gn) - Location Prague/CZ

As a Customer Service Representative, you will be the primary point of contact for our customers and play a key role in delivering an outstanding customer experience. You will support customers throughout their journey, resolve inquiries and complaints efficiently, and ensure that customer data and administrative processes are handled accurately. By building trusted relationships with customers, you will contribute directly to customer satisfaction and loyalty.

• Act as the first point of contact for customers via phone, email, and other communication channels.
• Provide professional, accurate, and solution-oriented support for customer inquiries.
• Build and maintain long-term customer relationships based on trust, reliability, and excellent service.
• Identify customer needs and ensure a high level of customer satisfaction.
• Complaint Handling & Issue Resolution
• Maintain and update customer master data in the CRM system.
• Register customers in toll systems and support related administrative processes.
• Process applications and order DKV Cards for new customers.
• Ensure the accuracy and completeness of customer records and documentation.
• Support the achievement of individual and team service targets.