As part of the DKV Group, Remobis focuses on providing financial solutions to their customers in the areas of VAT Refund. These are administrative processes that we handle from A to Z for our clients. Service orientation, attention and care are important aspects of our approach, and this is also what we are looking for in future colleagues.
In this position you will be responsible for delivering end to end Excise Duty Refund service to the customer within legal guidelines and according to internal procedures and processes.
Main Responsibilities:
- Manage end-to-end Excise Duty Refund processes, including claim handling, exception management, verification of customer documentation, and timely follow-up of all refund-related activities.
- Deliver excellent customer service, maintain and develop customer relationships, identify additional VAT and Excise Duty refund opportunities, and provide relevant feedback to internal and external stakeholders.
- Monitor and report service performance, track refund progress, anticipate legal and administrative changes in customer and service countries, and proactively identify potential risks.
- Build and maintain professional relationships with authorities, customers, and internal and external partners to ensure efficient cooperation and service delivery.
- Contribute to continuous improvement initiatives by identifying process optimization opportunities, sharing best practices, supporting cross-functional collaboration, and actively participating in projects aimed at enhancing customer experience and operational excellence.
