Key Responsibilities
Implementation & Client Onboarding
- Lead technical onboarding activities for new clients, sites, and programs.
- Design and implement network solutions aligned with client and operational requirements.
- Coordinate network readiness, connectivity validation, and deployment activities during program launches.
- Develop implementation plans, migration strategies, and cutover procedures.
- Conduct technical discovery sessions and provide infrastructure recommendations.
Network Administration & Engineering
- Administer and maintain enterprise network infrastructure including LAN, WAN, Wi-Fi, VPN, SD-WAN, and cloud connectivity.
- Configure and support routers, switches, firewalls, wireless controllers, and security appliances.
- Manage CATO Networks SD-WAN and SASE environments.
- Maintain HPE Aruba networking technologies including routing, switching, and security solutions.
- Monitor network performance, capacity, availability, and security.
Operational Support
- Serve as Tier 2/3 escalation point for complex network issues.
- Perform root cause analysis and implement corrective actions for recurring incidents.
- Support business continuity, disaster recovery, and network resiliency initiatives.
- Create and maintain network diagrams, technical documentation, SOPs, and standards.
Security & Compliance
- Ensure adherence to organizational security standards and healthcare compliance requirements.
- Support HIPAA, SOC, PCI, and client-specific security requirements.
- Assist with vulnerability remediation and network security hardening initiatives.
Stakeholder Management
- Partner with Operations, IT, Security, Facilities, and Client Services teams.
- Participate in client meetings and technical discussions during onboarding and implementation projects.
- Provide project updates, risk assessments, and implementation recommendations.
Required Qualifications
Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.
- Equivalent technical experience may be considered.
Experience
- 5+ years of network engineering experience.
- Experience supporting enterprise environments with multiple locations.
- Experience leading network implementations and client onboarding projects.
- Experience supporting healthcare, healthcare RCM, BPO, call center, or outsourcing environments.
- Experience supporting hybrid cloud and remote workforce environments.
Technical Skills
Networking
- HPE Aruba Routing and Switching
- HPE Aruba Catalyst and Meraki environments
- VLANs, STP, OSPF, BGP, MPLS
- LAN/WAN architecture
- Wireless networking
Security & Connectivity
- CATO Networks (Preferred)
- SD-WAN technologies
- VPN technologies (IPSec, SSL VPN)
- Firewall administration
- Network segmentation and access controls
Cloud & Infrastructure
- Microsoft Azure networking
- Microsoft 365 connectivity
- Active Directory integration
- DNS, DHCP, NTP
- Network monitoring tools
Contact Center / BPO Technologies
Experience supporting one or more of:
- NICE CXone
- Five9
- Genesys
- RingCentral
- Microsoft Teams Voice
- Avaya
- HPE Aruba Contact Center solutions
Healthcare Technology Exposure (Preferred)
Experience supporting environments utilizing:
- Brightree
- EMR/EHR platforms
- Healthcare claims and RCM systems
- HIPAA-compliant infrastructure
Preferred Certifications
One or more of the following:
- CCNA
- CCNP Enterprise
- HPE Aruba Meraki Certification
- CATO Certified Professional
- Network+
- Security+
- Azure Network Engineer Associate (AZ-700)
- Fortinet NSE
- Palo Alto Certifications
Additional Required Qualifications
Client-Facing Experience
- Proven experience participating in client onboarding, implementation, or transition projects.
- Strong stakeholder management and communication skills.
- Ability to confidently lead technical discussions with clients, vendors, and internal business leaders.
- Ability to explain complex networking concepts to both technical and non-technical audiences.
- Experience documenting and presenting network designs, implementation plans, and technical recommendations.
Preferred Background
Candidates with experience supporting any of the following environments are highly preferred:
- Healthcare BPO
- Revenue Cycle Management (RCM)
- Contact Centers / Call Centers
- Healthcare Technology Platforms
- Multi-site enterprise environments
- Client onboarding and transition programs
- Mergers, acquisitions, or site migrations
Key Competencies
- Network Engineering
- Client Onboarding & Implementation
- Project Management
- Stakeholder Management
- Executive Communication
- Technical Consulting
- Solution Design
- Business Acumen
- Vendor Management
- Risk Assessment & Mitigation
- Presentation & Facilitation Skills
Success Measures
- Successful client onboarding and implementation delivery
- Network uptime and service availability
- Incident response and resolution effectiveness
- SLA attainment
- Security and compliance adherence
- Stakeholder satisfaction
- Documentation completeness and accuracy
- Reduction of recurring network issues
Ideal Candidate Profile
A technically strong network engineer who can confidently engage clients, lead onboarding and implementation discussions, translate technical concepts into business language, and serve as a trusted advisor throughout the client lifecycle while maintaining enterprise-grade network performance, security, and reliability.
Work Arrangement
Hybrid
