Job Expectations:
Independently Triage Phone Calls
- Acts in the role of patient and family advocate to assist them through the health care system.
- Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
- Able to access MSDS software to assist employee with information regarding chemical spills, etc. in both emergent and non-emergent
Focus on Customers
- Maintains a customer driven professional attitude
- Takes action to meet and exceeds the needs of customers
- Continuously implements strategies to improve customer satisfaction
Organization Expectations, as applicable:
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
- Partners with patient care giver in care/decision making.
- Communicates in a respective manner.
- Ensures a safe, secure environment.
- Individualizes plan of care to meet patient needs.
- Modifies clinical interventions based on population served.
- Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements.
- Completes all required learning relevant to the role.
- Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
- Fosters a culture of improvement, efficiency and innovative thinking.
- Performs other duties as assigned.
Education
- Associate Degree in Nursing
Experience
License/Certification/Registration
- Current Minnesota RN License- ACTIVE
Preferred
Education
- Bachelor’s Degree in Nursing
License/Certification/Registration
