Job Duties and Responsibilities
Hardware Installation & Repair
- Diagnose and repair desktop and laptop hardware issues, including:
Motherboard faults
Power supply failures
RAM, SSD/HDD replacement
CPU cooling systems
GPU and expansion cards
Laptop screen, keyboard, battery, and charging port repairs - Perform component-level troubleshooting and part replacements.
- Conduct preventive maintenance to extend hardware lifespan.
- Assemble and deploy new workstations and hardware equipment.
Network Equipment Support
- Install, configure, and troubleshoot:
Routers
Switches
Access Points
Structured cabling
Patch panels - Diagnose network connectivity issues (LAN/WAN).
- Perform cable tracing, crimping, and termination (Cat5e/Cat6).
- Coordinate with network administrators for escalated concerns.
IT Support & Troubleshooting
- Provide onsite and remote technical support for end users.
- Troubleshoot OS-related issues (Windows preferred).
- Install and configure operating systems, drivers, and essential software.
- Manage hardware imaging and workstation setup.
- Document incidents, root causes, and resolution steps.
Asset & Infrastructure Management
- Maintain accurate inventory of IT assets and spare parts.
- Recommend hardware replacements and upgrades.
- Ensure proper cable management and equipment organization.
- Assist in server room maintenance and environmental monitoring.
Operational Continuity
- Respond quickly to hardware failures to minimize business disruption.
- Escalate critical infrastructure issues appropriately.
- Support new hire workstation setups and office expansions.
- Follow IT security and compliance standards.
Judgment & Work Approach
- Able to independently diagnose and resolve technical issues.
- Knows when to escalate complex infrastructure problems.
- Balances speed and quality in repairs.
- Demonstrates ownership of assigned technical concerns.
- Maintains professional communication with internal stakeholders.
Required Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related field.
- Minimum 2–3 years hands-on experience in hardware repair and network troubleshooting.
- The ideal candidate should have proven experience in:
- Diagnosing and repairing motherboards
- Troubleshooting laptop and desktop hardware at the component level
- Configuring and troubleshooting network devices
- Installing structured cabling and setting up physical IT infrastructure
- Possess a strong understanding of computer architecture and networking fundamentals
- Have practical experience in installing and configuring Windows operating systems
- Be capable of reading and interpreting technical manuals, diagrams, and schematics
Preferred Qualifications
- Experience in BPO Healthcare or corporate IT environment.
- Familiarity with basic server hardware troubleshooting.
- Knowledge of IT asset management systems.
- Basic understanding of cybersecurity best practices.
- CompTIA A+, Network+, or similar certifications.
Preferred Competencies
- Hardware Diagnostics & Repair
- Network Troubleshooting
- Root Cause Analysis
- Technical Documentation
- Attention to Detail
- Time Management
- Customer-Oriented Mindset
- Problem-Solving Under Pressure
- Preventive Maintenance Discipline
