Job Duties and Responsibilities:
- Patiently answer subscriber questions regarding invoices, credits/refunds
- Effectively handle large amounts of incoming calls
- Review subscribers’ information and process payments
- Enter subscriber data accurately.
- Review case notes
- Utilize effective probing and listening skills to generate solutions for the subscriber.
- Resolve subscriber problems promptly and accurately.
- Meeting individual and team metrics
- Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Job Required Qualification:
- Minimum of 1 year of experience as a CSR in Billing (required) or in Financial/Accounts-related roles
- Proficient use of PC software applications
- Excellent verbal and written communication skills.
- Commitment to quality service through appropriate follow through, urgency and persistence.
- Good time management and planning skills
- Ability to maintain accuracy and demonstrate good attention to detail.
- Desire to learn, grow and have fun while delivering high quality work.
- Must be detail-oriented and a quick learner.
STRONG COMPUTER AND PHONE SKILLS
- Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database.
- Must be pleasant and knowledgeable when speaking with insurance company representatives.
Language Skills
Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
