Collections Manager

The Collections Supervisor plays a key role in managing cash collections, delinquency control, repossessions, loss mitigation, and customer retention. We are actively seeking individuals who are energetic team players with a firm manner of communication and a positive mental attitude.

JOB RESPONSIBILITIES:

As a Collection Supervisor, you will carefully adhere to policies, procedures, and laws related to consumer collections.

Additional responsibilities of the Collections Supervisor include:

• Working past due accounts via phone
• Handling escalated calls
• Maintaining accurate collection notes on past due accounts
• Providing general supervision and training of a collection team
• Operating a collections database in a Windows-based operating system
• Communicating professionally with consumers and team members
• Coordinating supervisor duties
• Evaluating and monitoring employees performance
• Implementing company policies and procedures
• All other duties as assigned

JOB REQUIREMENTS:

As a Collections Supervisor, you must possess excellent negotiation, telephone communication skills, and an inner drive to succeed.

Additional requirements for the Collections Supervisor include:

• 3 years management experience with a focus in a customer service/debt collection
• Knowledge of FDCPA and state laws
• Bachelors degree preferred
• Strong written and verbal communication skills
• Active listening skills and ability to proactively recommend creative solutions
• Ability to adapt to an ever changing, high energy, high volume environment
• Exceptional organizational, problem solving and decision making skills
• Must meet daily, weekly, and monthly goals
• Must be punctual and dependable

Job Type: Full-time