This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them. This position is classified as having occupational exposure to blood and/or other infectious materials.
Responsibilities and Standards:
- Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
- Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff.
- Register all patients per registration protocols and collect all documentation.
- Generate required documents for each patient and ensure all documents are completed in full.
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
- Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
- Call and remind patient of his/her appointment.
- Follow up on “no show” patients on a daily basis.
- Communicate patient’s problem/complaint to the clinic manager or his/her designee.
- Strong sensory skills, such as visual acuity, good hearing, and dexterity.
- Ability to stand and sit for periods of time and to move constantly throughout the workday.
- Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
- Good speaking and listening skills.
- Knowledge of computers and Microsoft office.
- Understanding of community-based organizations.
- Promotes and believes in Elite DNA's mission statement.
- Bilingual Preferred: Fluent in Spanish.
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