Regional Operations Manager - Panhandle

Job description:

The Regional Director of Patient Success is a high-impact leadership role responsible for overseeing the success of outpatient behavioral health clinics across the Florida Panhandle and surrounding areas. This role is ideally based in Tallahassee and ensures the delivery of high-quality, accessible, and efficient mental health services by driving performance, patient satisfaction, employee engagement, and financial sustainability across all assigned locations.

*Candidate must reside in Tallahassee or Pensacola

Key Responsibilities:

• Provide direct leadership to clinic office managers and oversee all day-to-day operations within the region.
• Monitor and improve provider productivity, patient access, and schedule optimization.
• Ensure compliance with organizational policies, HIPAA, and all applicable state and federal regulations.
• Partner with clinical leadership to support high standards of patient care, outcomes, and service delivery.
• Lead strategic initiatives to drive growth, improve operational efficiency, and meet revenue goals.
• Analyze and manage P&L statements, budgets, staffing ratios, and facility performance.
• Collaborate with Human Resources on recruitment, retention, onboarding, and performance management of staff.
• Facilitate communication between clinics and corporate leadership to ensure alignment with company vision and goals.
• Identify barriers to success at the clinic level and implement data-driven solutions.
• Conduct regular site visits to maintain strong visibility, accountability, and engagement across the region.
• Lead training, mentorship, and development for emerging clinic leaders and managers.
• Maintain an in-office presence in the designated "home" location 2-4 days per week.
• Travel regularly within the Panhandle region

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