About the Role
At DNV, we are committed to delivering an outstanding customer experience throughout the entire customer journey. We are looking for a proactive and customer-focused Customer Onboarding Specialist to support customers in their adoption of DNV's digital platforms and services.
In this role, you will be responsible for ensuring a smooth and successful onboarding experience, supporting customers during their first interactions with our customer portals and helping them maximize the value of our digital solutions.
Job description:
Are you looking to kick-start your career in an international and dynamic environment?
Join our DNV Business Assurance team in Vimercate, Italy, as a Customer Support Onboarding Intership,
This internship is a great opportunity to grow, learn, and gain hands-on experience while supporting our Sales team with key administrative and commercial activities.
Key Responsibilities
Customer Onboarding
- Manage and monitor onboarding activities for assigned customers.
- Ensure customers successfully complete portal registration and activation tasks.
- Support customers experiencing onboarding or access issues.
- Drive customer adoption through proactive engagement and follow-up activities.
Data Quality Management
- Verify and maintain the accuracy of customer and contact information.
- Ensure customer email data is complete and up to date.
- Resolve bounced or invalid email issues affecting onboarding communications.
- Support data validation and cleansing activities across relevant systems.
Customer Support
- Guide customers through their initial experience with DNV digital platforms.
- Account activation and portal access.
- Assist customers with user administration, permissions, and role management.
- Deliver co-browsing and operational support sessions when required.
Adoption & Performance Monitoring
- Monitor customer adoption KPIs and engagement metrics.
- Analyze dashboards and reports to identify customers requiring support.
- Proactively contact customers who have not completed onboarding or are not actively using the platform.
- Contribute to continuous improvement initiatives aimed at increasing customer adoption.
Operational Activities
- Update and validate customer information within company systems.
- Support onboarding
Responsibilities
What we offer:
- Strong company culture with emphasis on competence development
- International working environment.
- Great colleagues who value teamwork and support
- Interesting and challenging tasks
- Through onboarding process
- Fixed reimbursement 800,00€+ Meal Voucher 9,00€/working day
- 6-months contract (with a possibility to extend)
Qualifications
Requirements:
- Excellent Italian skills required – both written and verbal
- Fluent English required (written and verbal)
- Working proficiency in MS Office
- Ability to work independently, using own initiative, as well as a part of a team
- Proactive, curious and positive approach
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
