Training Manager

RROLES & RESPONSIBILITIES

The Training Manager is responsible for driving the growth, strategic direction, development, and delivery of Public, In-House, and Private Training services in accordance with DNV policies, procedures, and requirements. This position reports to the Sales Manager.

Major Areas of Responsibility

• Develop, implement, and manage external educational programs for customers, including accredited, unaccredited, bespoke, public, and in-house training solutions for units across SEA and Oceania;

• Lead the planning, organization, delivery, and continuous improvement of internal and external education and training programs;

• Accountable for achieving training revenue and growth objectives through business development, customer engagement, portfolio expansion, strategic partnerships, and delivery of value-added learning solutions.

• Collaborate with Sales, Key Client Managers, and customers to identify market opportunities, understand customer learning needs, and develop tailored training solutions;

• Establish, maintain, and strengthen relationships with existing and prospective clients to support business growth and customer satisfaction;

• Work closely with Marketing to develop and promote training programs through conferences, webinars, trade shows, seminars, websites, social media, catalogues, and other marketing initiatives;

• Develop educational content, presentations, collateral, and promotional materials to support training delivery and business development activities;

• Coordinate with Technical, Operations and other stakeholders to develop and implement internal staff education, auditor development programs, and external training offerings;

• Provide leadership, coaching, and development for trainers, and instructors, ensuring capability, competence, and succession development;

• Develop and implement educational strategic goals and objectives aligned with business priorities, and monitor performance against these objectives;

• Analyse, monitor, and report on training performance, customer feedback, market trends, and educational outcomes to support continuous improvement and strategic decision-making;

• Develop new training products and services and maintain existing training materials to ensure relevance, quality, consistency, and alignment with market needs;

• Review and coordinate training and presentation content to ensure technical accuracy, consistency, and compliance with applicable standards and accreditation requirements;

• Manage training logistics for face-to-face and virtual courses, including scheduling, materials, travel arrangements, and resource coordination;

• Ensure personal trainer and assessor competence requirements, qualifications, and associated records are maintained;

• Provide support and collaboration across local, regional and global teams to drive operational excellence and sharing of best practices;

• Identify, manage, and resolve customer concerns and service issues in a professional and timely manner;

• Ensure training services, resources, and partnerships effectively support the achievement of business and educational objectives;

• Perform other duties as assigned by management.