The Lounge Housekeeper Supervisor will oversee the cleanliness and maintenance of our exclusive Lounge at Heathrow Airport. The ideal candidate will be responsible for leading a team of housekeepers, ensuring the highest standards of cleanliness and hygiene are maintained to provide our guests with a welcoming and comfortable environment.
What will you be doing?
- Supervise, train, and motivate a team of housekeepers, ensuring they perform their duties efficiently and adhere to company standards.
- Establish and enforce cleaning protocols and standards to ensure that all areas of the lounge, including seating areas, restrooms, and dining areas, are kept clean and well-maintained.
- Monitor and manage cleaning supplies and equipment, ensuring that the team is well-equipped to perform their duties. Order supplies as necessary.
- Ensure a high level of guest satisfaction by responding promptly to guest inquiries and concerns regarding cleanliness and service.
- Conduct regular inspections of the lounge to ensure compliance with cleanliness and hygiene standards, providing feedback and coaching to team members when necessary.
- Create and manage staff schedules to ensure adequate coverage during peak times, while also considering employee availability and preferences.
- Ensure that all cleaning practices comply with health and safety regulations, including proper handling and disposal of cleaning chemicals.
- Maintain records of cleaning activities, staff performance, and supply inventory, and report to the Lounge Manager on a regular basis.
- Work closely with other departments, such as food and beverage and front-of-house staff, to ensure a seamless guest experience.
- Previous experience in a housekeeping or cleaning supervisory role, preferably in a hospitality or airport environment.
- Expertise in training staff on cleaning procedures, safety protocols, and customer service standards to enhance team performance.
- Proficient in managing cleaning supplies and equipment inventory, including ordering and tracking usage to ensure efficiency and cost-effectiveness.
- Strong focus on guest satisfaction, with the ability to address complaints and feedback in a professional and timely manner.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
- Good communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of health and safety regulations related to cleaning and housekeeping.
- Flexibility to work varied shifts, including weekends and holidays.
We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
- Competitive salary
- Enjoy perks by referring your friends through our Refer a Friend Scheme
- Save money and time with On-Site Free Meals
- Expand your skills and knowledge through our in-house training opportunities.
- A business where you can have a real impact, we’re not afraid of new ideas!
- Genuine career development opportunities, both nationally and internationally
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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