Job Title: Store Manager
FLSA: Hourly
Reports to: Director of Retail Sales
ABOUT US:
Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, Snoozimals and Tiny Headed Kingdom.
We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers.
Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.
Our Values:
We are a family-owned business and believe in operating responsibly and with heart.
Our values are the foundation to our business.
- Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
- Integrity and transparency: How we show up in everything we do matters to us.
- Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
- Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.
Overview:
The Store Manager must be a strong leader that is responsible for overseeing the day-to-day operations of a stores that include understanding of KPI’s and sales data. Be proactive in meeting sales goals by training staff to be proficient with their roles while providing feedback that leads to high levels of customer satisfaction.
Essential Functions:
Leadership
- Drive team morale by celebrating successes involving great employee performance, achievement of sales goal, great attention to detail, etc.
- Give staff financial goals and sales targets to meet on a scheduled basis
- Evaluating staff based on performance-bases metrics
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Be a shining example of a professional with high performance
Retail Sales
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Be aware of our consumer marketing initiatives
- Participate in our promotions to maximize sales
- Ensure high levels of customer satisfaction through excellent service
- Drive sales and provide a great experience for guests
- Work with your Area Sales Manager to maximize sales results
- Merchandise the product and follow our visual direction and standards
- Create an Active Selling environment
Staff Management
- Hire a great team
- Train your staff to provide outstanding customer service and train your staff on these standards
- Manage staff payroll and schedules, including store payroll budget
- Performance evaluations and metrics
- Monitoring the performance of personnel and provide coaching and feedback as needed
- Talent management
- Work with HR with all employee relations, disciplinary issues and terminations
Store Operations
- Make daily bank deposits
- Manage the store, inventory, loss prevention etc.
- Abide by company policies, procedures and represent the company in a positive fashion
- Ensure the store meets health and safety regulations and company processes
- Assemble the store
- Manage the store openings and closing
- Adhere to mall guidelines and continue the great relationships Go! Calendars, Games and Toys has fostered with the malls
- Collect guest e-mail addresses through text to join
