Field Technician – IT Support
Location: Kearns / Salt Lake County, Utah
Company: Xtreme Solutions, Inc. (XSI)
Work Arrangement: Onsite / Field-Based
Position Overview
Xtreme Solutions, Inc. (XSI) is seeking an experienced Field Technician to provide hands-on IT support for a client in the Kearns/Salt Lake County, Utah area.
This is an excellent opportunity for an IT professional who enjoys hands-on troubleshooting, working directly with users, and resolving technical issues in the field rather than exclusively through remote support.
The Field Technician will provide onsite technical support across multiple locations, troubleshoot endpoint and connectivity issues, support Microsoft 365 environments, deploy and maintain IT equipment, and work with senior technical resources to resolve more complex infrastructure and cybersecurity issues.
Key Responsibilities
- Provide onsite technical support at client locations throughout Salt Lake County.
- Troubleshoot Windows desktops, laptops, printers, peripherals, software, and end-user technical issues.
- Install, configure, deploy, replace, and maintain workstations and other IT equipment.
- Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
- Assist with user accounts, permissions, password resets, MFA, Active Directory, and/or Microsoft Entra ID.
- Diagnose wired and wireless connectivity, VPN, internet, and general network issues.
- Assist with switches, wireless access points, firewalls, and other network equipment as appropriate.
- Perform endpoint configuration, software installation, patching, and device replacement.
- Maintain accurate hardware and software inventory information.
- Respond to service tickets and document troubleshooting steps, resolutions, and equipment changes.
- Escalate complex network, server, cybersecurity, or infrastructure issues to the appropriate technical resource.
- Coordinate with engineers, cybersecurity personnel, vendors, and remote support teams.
- Follow established security, access-control, and change-management procedures.
- Assist with onsite response during critical technical incidents or outages when required.
- Maintain clear and accurate technical documentation.
