CSR, Call Center

Join Our Call Center Team as a Customer Service Representative (CSR)!

At Docomo Pacific, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good.

The Customer Service Representative, Call Center (CSR) serves as the front line of our customer experience, providing exceptional service through inbound and outbound calls, emails, and other digital channels. This role is responsible for assisting customers with billing inquiries, product information, troubleshooting, and account management while identifying opportunities to upsell or cross-sell products and services that best meet customer needs.

What You’ll Do

• Be the friendly, helpful voice our customers rely on by answering questions, resolving issues, and connecting them to the products and services that keep them linked to what matters most.

• Help customers upgrade or discover new Docomo Pacific solutions that fit their lifestyle.

• Manage billing inquiries, process payments, and update accounts accurately.

• Work closely with your teammates and leaders to meet service goals, learn new technologies, and celebrate team wins.

• Keep up-to-date on new promotions, products, and ways to deliver outstanding service.

• Support retail locations when needed because we’re One Team!

Who We Are Looking For

We’re looking for passionate, people-focused individuals to join our Call Center  Team as Customer Service Representatives. If you love solving problems, sharing knowledge, and turning everyday interactions into positive experiences, we want you on our team!

What You Bring

• A spirited, positive personality with a passion for helping others.

• Strong communication skills both verbal and written with genuine empathy and professionalism.

• The ability to stay calm, confident, and solution-driven under pressure.

• Basic computer and data-entry skills, with comfort navigating multiple systems at once.

• Previous experience in customer service or call center environments (telecom experience a plus!).

• Flexibility to work evenings, weekends, and holidays when needed because connection never stops.

• Bilingual or multilingual skills are a big plus (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese).

Qualifications

• High school diploma or GED required; associate degree preferred.

• One (1) year of customer service experience, preferably in telecommunications, retail, or call center environment.

• Proven ability to meet sales or service metrics.

• Strong computer literacy, including data entry and CRM systems.

• Excellent oral and written communication skills with professional phone etiquette.

• Strong organizational and time management skills.

• Ability to handle multiple priorities with attention to detail and accuracy.

• Flexible to work evenings, weekends, and holidays as business needs require.

• Multilingual abilities (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese) are a plus.

Work Schedule

This is a full-time position requiring flexibility to support business needs, including evenings, weekends, and holidays. Team members may occasionally be rotated between call center and retail support environments.

Why You’ll Love It Here

When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’ll work with passionate colleagues in a supportive environment that values growth, innovation, and teamwork. Also, we provide:

• Career Growth: Start here and move up. Docomo Pacific invests in your training and development.
  

• Community Impact: Every outreach strengthens our island communities.
  

• Team Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
  

• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
  

• Pride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”
  

Ready To Join Us?

If you’re passionate about helping others, thrive in a team environment, and want to be part of a company that connects our islands and our people, apply today!

Let’s make connection more than a service, let’s make it our purpose.

At Docomo Pacific, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.