Retail Sales Associate

Join Our Team as a Retail Sales Associate!

At DOCOMO PACIFIC, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good.

The Retail Sales Associate plays a key role in delivering an exceptional in-store customer experience. You’ll be the friendly face customers see when they walk into our retail locations—welcoming them, answering questions, processing payments, and helping them find the right mobile devices, accessories, and services that keep them connected to the moments that matter.

What You’ll Do

• Greet customers and create a welcoming, professional, and positive store environment.

• Assist customers with purchasing devices, accessories, and service plans that best fit their needs.

• Operate our point-of-sale (POS) and billing systems to process transactions accurately and efficiently.

• Handle cash, credit, debit, gift certificates, refunds, exchanges, and account updates with accuracy and care.

• Maintain store cleanliness and ensure products are well-stocked, neatly displayed, and visually appealing.

• Support customers with Self-Care setup and explain product features or promotions in a clear, helpful way.

• Work collaboratively with your team to meet sales goals and deliver excellent customer experiences.

• Participate in team meetings, training sessions, and occasional rotation to different store locations as needed.

• Support all retail locations when needed because we’re One Team!

Who We Are Looking For

We’re looking for passionate, people-focused individuals to join our team as Retail Sales Associate. If you love solving problems, sharing knowledge, and turning everyday interactions into positive experiences, we want you on our team!

What You Bring

• A spirited, positive personality with a passion for helping others.

• Strong communication skills both verbal and written with genuine empathy and professionalism.

• The ability to stay calm, confident, and solution-driven under pressure.

• Basic computer and data-entry skills, with comfort navigating multiple systems at once.

• Previous experience in customer service or call center environments (telecom experience a plus!).

• Flexibility to work evenings, weekends, and holidays when needed because connection never stops.

• Bilingual or multilingual skills are a big plus (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese).

Qualifications

• High school diploma or GED required.

• One (1) year of customer service or retail sales experience preferred.

• Basic math skills and cash-handling experience.

• Strong attention to detail and time management.

• Ability to stand for extended periods and occasionally lift up to 25–50 lbs.

• Professional, friendly, and solution-focused approach to customer interactions.

• Multilingual abilities (Chamorro, Carolinian, Chuukese, Tagalog, or Japanese) are a plus.

Work Schedule

This is a full-time position requiring flexibility to support business needs, including some evenings, weekends, and holidays. You may occasionally be assigned to assist at different store locations based on operational needs.

Why You’ll Love It Here

When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future. You’ll work with passionate colleagues in a supportive environment that values growth, innovation, and teamwork. Also, we provide:

• Career Growth: Start here and move up. Docomo Pacific invests in your training and development.
  

• Community Impact: Every outreach strengthens our island communities.
  

• Team Culture: You’re never alone and we’ve got each other’s backs with the spirit of Ina’fa’maolek (working together for the greater good).
  

• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.
  

• Pride & Purpose: Be part of Guam and CNMI’s most trusted telecom provider, delivering “Tomorrow’s Islands, Today.”
  

Ready To Join Us?

If you’re passionate about helping others, thrive in a team environment, and want to be part of a company that connects our islands and our people, apply today!

Let’s make connection more than a service, let’s make it our purpose.

At Docomo Pacific, we celebrate what makes each of us unique. We’re proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran statuses, and all other legally protected characteristics. Whoever you are, wherever you're from, we’re glad you’re considering joining our team.