Director of Implementation and Onboarding (Director, Delivery)

Docupace is seeking a Director of Implementation and Onboarding (Director, Delivery) to lead the Project Management and Onboarding functions behind our enterprise client implementations.

Summary of Position:

The Director, Delivery is a senior leadership position accountable for the success, consistency, and scalability of client project delivery across the organization. This individual oversees a team of individuals responsible for the full lifecycle of enterprise client implementations and onboarding, from strategic planning and resource alignment through execution and transition to support.

In addition to leading a high-performing team, this role is expected to bring strong technical fluency, cross-functional expertise, and a consultative mindset to elevate delivery execution and client experience. The ideal candidate thrives in a matrixed software environment, serving as a strategic partner to Sales, Product, Engineering, Support, and Client Success, while also acting as a stabilizing force and escalation point during complex engagements.

The Director will focus on continuous improvement, operational efficiency, client satisfaction, and the development of a culture of achievement, ownership, and accountability within the Delivery organization.