Team Leader - DG Outbound
Salary: £32,000- £38,000 + Bonus
Contract: Permanent, full time
Location: Nottingham - Hybrid
Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?
Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?
We are now excited to be recruiting Team Leaders for our sales focused DG Outbound department.
This is a very exciting time to join us. Our future aim? To be a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.
About You
To be successful in this role, you will be able to:
Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your team
Target focused across all key metrics including team culture engagement scoring and customer NPS results
Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles
Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
Take responsibility to manage all people related issues, clearly communicating the expectations of agents
Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions
Understand the role employee engagement plays in commercial performance and workplace culture
Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
Show a passion, drive and capability to become a leader of leaders
The Role
The role will be hybrid, working 37.5hrs per week.
Your team will consist of around 15 sales agents who make outbound calls to customers. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales and people based KPI’s, such as Sales Per Hour, Cross Sales, Productivity, Call Quality, people management/development.
Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.
Working for us, works for you
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Domestic & General provides appliance and home emergency cover.