AI Deployment Strategist

# **AI Deployment Strategist** At [Domu.ai](http://Domu.ai), we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. **The role** As an AI Deployment Strategist Lead you'll..... * Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan. * Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance. * Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room. * Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities. * Hold conversations at the VP and C-suite level.

Every interaction has an agenda, documented decisions, and clear next steps. * Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready. **Why Domu** * Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year * AI First company with $1M+ revenue per employee. * Early enough to shape the product, the team, and the culture, and become a key Leader in the company, you will work hand by hand with the founders. **How we work** * We care about doing great work, and we are very intentional about what we put into our customer hands * Ownership here is real.

You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers. * We hire people whose judgment we trust, then get out of their way. **What You Bring** * Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly. * Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations * Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative. * Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally. * Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops. * High bar for quality and detail, our clients are banks and fintechs. * High agency, high accountability **Extras We'd Be Excited About** * Portuguese fluency for Brazilian market clients. * Experience in fintech, debt collection, financial services, or regulated industries. * Demonstrated involvement in scope expansions, renewals, or upsells in a previous role. * Built and launched something a side project, an internal tool, or a product at a previous job.

Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding. * Knowledge of voice AI or conversational AI platforms in production. * You've been through the early stages of a startup before and you want that feeling again. **What We Offer** * Healthcare * Weekly stipend for food and transportation * Gym membership * Equipment budget * Whatever tools you need **About the Interview Process** 1.

Intro call with Adriana (Chief of Staff) 2. Business case and technical challenge with Alejandra or Camila 3. Interview with Nick (CEO) and Cami (Co-Founder/Product) 4. Paid trial ---