At [Domu](https://domu.ai) we're building the agentic infrastructure behind the world's largest financial institutions. Our AI agents handle millions of live customer interactions a day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. That means we hit problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and regulated markets across the US and LATAM.
We're hiring a Technical Account Manager in São Paulo to own some of our largest Brazilian partnerships end-to-end. ### **What you'll own** * Technical velocity. You're the link between our platform and the client. You will accelerate time-to-value and make the technical journey seamless. * The relationship. You're the dedicated point of contact they trust, running client meetings together with them, managing expectations, and unblocking our senior engineers by handling the client side yourself. * Full ownership of the outcomes.
You dig into call and funnel data, find what's underperforming, and build the fix whether that's a workflow automation, a clean ticket for engineering, or a better process nobody asked for yet. ### **What we're looking for** * +2 years of experience. * You've owned an enterprise client as the primary point of contact, in a role that was technical and client-facing at the same time * Engineering or data background, you read API docs, data flows and system architecture comfortably, without needing to write production code * Hands-on with workflow automation tools * Genuinely analytical: you can design an analysis from scratch, with no template to follow * Native Brazilian Portuguese and strong English, you'll run client meetings in one and internal comms in the other * Background in B2B SaaS, AI or enterprise tech; you understand collections, lending or credit-lifecycle operations (the KPIs, the regulatory context, the operational constraints) * You've built something 0-to-1, a process, a workflow, a program and made it actually work *
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Domu.ai is a company that appears to be focused on AI, with a strong emphasis on career advancement and opportunities in San Francisco. The job description excerpt mentions relocation to San Francisco and the potential to accelerate career growth.