Housekeeping Houseperson

Our Housekeeping team plays a key role in driving operational and service excellence across the entire property by ensuring that Laundry and Housekeeping services consistently support exceptional guest experiences, financial performance, long-term business goals, and the overall success of the property.

Exceptional Hospitality Starts with You! 

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Houseperson, you’re not just distributing clean linens to designated areas across the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

POSITION SUMMARY

The Houseperson reports directly to the Assistant Housekeeping Manager. This highly visible position provides a strong presence throughout the hotel and active engagement with hotel guests. The Houseperson is responsible for supporting the hotel’s day-to-day laundry and housekeeping operations by ensuring consistency in linen cleanliness, delivery, availability, and presentation to guests.

• Deliver clean linens with care: Distribute fresh linens to designated areas throughout the hotel, ensuring timely and accurate delivery
• Organize linens efficiently: Sort and store linens by size, color, and department
• Prepare delivery carts: Load and organize linen carts according to established guidelines
• Track inventory needs: Conduct linen and cleaning supply counts, complete inventory forms, and identify restocking requirements
• Maintain accurate records: Document all linen deliveries and returns to ensure inventory accuracy
• Support equipment and property maintenance: Identify and report any repair needs or maintenance deficiencies to ensure a well-kept property
• Ensure an orderly workspace: Keep all designated areas clean, neat, and organized, including assigned offices, desks, supply rooms, and storage carts to ensure efficient hotel operations
• Delight our guests: Greet guests warmly, answer questions, respond courteously to guest requests, deliver requested items, and resolve laundry and housekeeping service requests promptly
• Handle special projects: Perform periodic deep cleaning tasks as needed or required by brand standards, such as flipping mattresses, moving furniture, waxing floors, shampooing carpets, and cleaning storage carts and closets