The Replacement Parts Specialist position is responsible for preparing and delivering replacement part quotes for customers. This individual also receives and processes replacement parts orders from customers.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
- Steward our mission (to enrich lives by providing differentiated packaging automation and services) and values (unwavering integrity, servant’s heart, ownership spirit, and continuous innovation & improvement).
- Build up pricing for replacement part inquiries and prepare quotes for customers.
- Work with Production Control to determine setup and run times for fabricated parts to calculate fabricated part pricing.
- Work with Purchasing to determine current pricing and delivery on parts with no recent usage, as well as pricing and lead time for outsourced fabricated part operations.
- Receive, process, and follow through on replacement part orders from customers.
- Ensure bill-to and ship-to information match customer purchase orders.
- Work with Accounting to set up new customer accounts, add/change ship-to and bill-to information, move machine locations, and correct any discrepancies between COM orders, purchase orders, and invoices.
- Collaborate with Engineering and Purchasing to find suitable alternatives to parts that are obsolete or have undesirable lead times.
- Submit engineering change requests (ECRs) as needed.
- Handle and expedite emergency orders as required.
- Work with Production Control to determine expedited lead times for fabricated parts.
- Work with Purchasing to determine expedited lead times for purchased parts.
- Complete action items from Service Technical Advisors and follow up on those action items.
- Create COM orders to facilitate the resolution of those action items and allow tracking of part and labor costs.
- Collaborate with the Replacement Parts Specialist 2 to coordinate the return of parts using the RGA (Return Goods Authorization) system.
- Collaborate with the Replacement Parts Specialist 2 to coordinate the completion of customs compliance documents for international orders.
- Complete quotation follow-ups with customers for each unsold quote on a weekly basis and record follow-up responses in the appropriate database.
- Demonstrate a tenacious and disciplined customer satisfaction imperative using the “6+1 ways” model (quality, professional courtesy, can-do attitude, responsiveness, convenience, aggressive follow-up, plus something extra to exceed expectations).
- Follow department policies and procedures and proactively work on the continued improvement of department policies and procedures.
- Work and communicate professionally with other employees in a service environment.
- Comply with all safety policies and procedures.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Positive can-do attitude
- Ability to work well with both internal and external customers
- Good written and verbal communication skills
- Ability to learn, read, and interpret blueprints and machine drawings
- Ability to use a copy machine, fax machine, and computer
- Proficiency in the use of Microsoft Word, Excel, and Outlook
- Ability to learn and work with the following software programs: Windows operating system, CADRA, SolidWorks, Infor XA Power-Link
EDUCATION AND/OR EXPERIENCE:
- High School diploma or GED
- Two years of related experience
OTHER INFORMATION:
All full-time positions offer attractive compensation and benefits that include ESOP stock allocation, 401(k) match, a company health clinic, medical, dental, life and disability insurance, volunteer time off, along with holiday pay and paid time off.
