Dove Technologies is seeking a professional, detail-oriented individual to fill a dual-role position as a Customer Service Representative (CSR) and Bookkeeping. This position divides time between supporting customers and assisting with accounting functions, making it ideal for someone who enjoys variety, thrives in a fast-paced environment, and possesses strong organizational skills.
Key Responsibilities:
Customer Service Duties:
- Answer incoming customer phone calls in a professional and courteous manner
- Respond to customer inquiries through our ticketing system
- Process customer orders accurately and efficiently
- Provide timely follow-up and resolution of customer issues
- Maintain high levels of customer satisfaction through exceptional service
Bookkeeping Duties
- Enter accounts payable invoices and maintain accurate records
- File financial and administrative documents
- Assist with bookkeeping and accounting-related tasks as assigned
- Support office operations and administrative functions as needed
- Ensure accuracy and completeness of data entry and recordkeeping
Qualifications
- Previous customer service experience required
- Bookkeeping, accounting, or accounts payable experience preferred
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Exceptional organizational and time-management skills
- Ability to prioritize and manage multiple responsibilities simultaneously
- Critical thinking with strong problem-solving abilities
- Proficient with computers and business software applications
- Ability to work independently and as part of a team
