General Summary
The Assistant Vice President (AVP) of IT is a strategic leadership role responsible for the operational excellence and security of the credit union’s technology environment. This individual will bridge the gap between high-level strategy and technical execution, overseeing a diverse portfolio that includes infrastructure and member-facing core systems.
The ideal candidate is a hands-on leader with deep roots in the Credit Union industry, possessing a mastery of the Symitar Episys core platform and a commitment to ITSM/ITIL frameworks.
Essential Functions
- Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
- Operations & Help Desk: Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
- Business Continuity: Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
- Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
- Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
- Manage the response strategy for potential security incidents or vulnerabilities.
- Symitar Oversight: Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
- Business Analysis: Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
- Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices
- Visionary Leadership: Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
- Ensure active and on-going coaching and development to assigned department staff
- Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
- Vendor Management: Experience negotiating contracts and managing relationships with key partners.
- Adaptive Problem Solving: A "cool under pressure" professional presence is essential for managing system outages or security threats.
- Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
- All other duties as assigned.
