FILING INFORMATION

Position

Department

Express Business, Operations

Location

Multiple Locations

Band

2

Reports to

Manager – Hub Operations

ROLES & RESPONSIBILITIES

Key responsibilities

• Handling HUB Operations for an assigned shift.
• Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)
• Manage the weekly creation and daily management of the line haul schedule and associated systems
• Proper implementation of the policies and is a part of audit team to find gaps and provide time to time solutions
• Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
• Maintain the shipment records for each client
• Maintain the SLA for each shipment to be received at customer premises within scheduled time.
• Work with forecasting team to drive improvement of the base forecast Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems
• Plan appropriate / sufficient transportation based on daily needs.
• Facilitate communication and coordination with different teams and coordinate for the creation of a schedule that meets all stakeholders' expectations and concerns
• Forecasting operation planning for festive peak load to ensure no breakdown in ops.
• Developing & maintaining strong and good relationship with vendors.
• Plan and schedule and impart any company policy, systems, and industry related training to all direct reports on time to time so that result can be come out for long terms.
• Monitoring timely cash receivables and deposits and conducting regular reconciliation with Finance dept.
• Maintaining relationship with local authorities so that operation activity can be done effectively.
• Studied on customer expectation and requirement and giving input to management for planning and development.

QUALIFICATIONS & COMPETENCIES

• Any Graduate / Post-Graduate

• Experience in managing shift in Hub with at least 2-3 years’ experience.

• Able To Manage Route/Transhipment/Local Deliveries and Operations

• Able To Communicate to Branches and Vendors Efficiently

Responsibilities

• Manage and supervise the daily operations of the logistics hub, ensuring compliance with company policies and procedures.
• Coordinate and prioritize tasks to optimize workflow and meet delivery deadlines.
• Monitor and analyze operational data to identify areas for improvement and implement process enhancements.
• Collaborate with the IT team to ensure the effective utilization of systems and technologies for efficient operations.
• Train and mentor junior staff members to ensure a skilled and efficient workforce.
• Maintain open lines of communication with customers and provide timely updates on shipment status.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.
• Conduct regular performance reviews and provide feedback to improve team productivity.
• Ensure compliance with safety regulations and maintain a safe working environment.
• Stay updated with industry trends and best practices to enhance operational strategies.

Qualifications

• Minimum 5 years of experience in a similar role, preferably in the logistics or supply chain industry.
• Proficiency in system management and a strong understanding of logistics operations.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Flexibility to work in a shift-based environment, including weekends and public holidays as required.
• Good problem-solving skills and the ability to handle pressure in a fast-paced environment.
• A proactive approach to identifying and implementing process improvements.
• Willingness to continuously learn and adapt to new technologies and industry trends.
• A valid driving license and the ability to travel as required for business purposes.