Manager - Warehouse Operations - Contract Logistics

Warehouse Operations

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
  
• Ensure smooth execution of customer-specific contract logistics requirements.
  
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
  
• Optimize warehouse space utilization and material flow processes.
  Inventory Management
  
• Ensure accurate inventory control through cycle counts and stock audits.
  
• Investigate inventory discrepancies and implement corrective actions.
  
• Maintain inventory accuracy in WMS/ERP systems.
  Team Management
  
• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
  
• Plan manpower allocation and shift scheduling based on operational volumes.
  
• Drive employee engagement, discipline, and productivity improvements.
  Customer & SLA Management
  
• Ensure adherence to customer SLAs and operational commitments.
  
• Coordinate with customers for issue resolution, reporting, and operational reviews.
  
• Maintain high service quality and customer satisfaction.
  Process Improvement
  
• Identify opportunities for cost reduction and operational efficiency.
  
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
  
• Drive automation and digital adoption where applicable.
  Compliance & Safety
  
• Ensure compliance with EHS, statutory, and company policies.
  
• Maintain warehouse safety standards and conduct regular audits.
  
• Ensure proper documentation and adherence to SOPs.
  Coordination & Reporting
  
• Coordinate with transportation, procurement, and customer service teams.
  
• Prepare MIS reports on warehouse performance and productivity metrics.
  
• Support budgeting and cost control initiatives.