Senior Manager - Program Management - Contract Logistics

Program & Project Management

• Lead planning, execution, and delivery of contract logistics programs across warehousing, distribution, and transportation.
  
• Work with operations to prepare detailed project plans, timelines, and resource allocation strategies.
  
• Monitor program performance using KPIs, dashboards, and reporting tools.
  
• Ensure adherence to scope, budget, and timelines.
  Client & Stakeholder Management
  
• Act as the primary point of contact for key clients and stakeholders.
  
• Build strong relationships to ensure high customer satisfaction and retention.
  
• Manage expectations, resolve escalations, and provide regular updates.
  Operational Excellence
  
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
  
• Identify process inefficiencies and implement scalable solutions.
  
• Standardize best practices across sites and programs.
  Cross-functional Collaboration
  
• Coordinate with operations, IT, procurement, finance, and HR teams.
  
• Align program goals with organizational strategy and customer requirements.
  
• Facilitate communication across multiple locations and stakeholders.
  Risk & Compliance Management
  
• Identify risks and develop mitigation strategies.
  
• Ensure compliance with regulatory, safety, and quality standards.
  
• Conduct audits and ensure adherence to SOPs.
  Financial Management
  
• Ensure billing to the respective customers are done on time month on month & also follow up for AR. The DSO should be within the agreed timelines.
  
• Manage program budgets, cost optimization, and profitability.
  
• Track financial performance, including cost-to-serve and margin improvement.
  
• Support pricing, business cases, and contract negotiations.