HR Operations Partner Vendor Operations

Job Description - HR Operations Partner- Vendor Operations

Role Purpose

We are seeking an experienced and dynamic professional to be part of the Vendor Operations Team. The role will be responsible for managing the end-to-end vendor lifecycle, contract governance, invoice management, compliance monitoring, and stakeholder engagement. The incumbent will work closely with internal business teams, vendors, Legal, Finance, Procurement, and HR stakeholders to ensure seamless service delivery, governance adherence, and operational excellence.

Roles & Responsibilities

Vendor Lifecycle Management

• Manage end-to-end vendor onboarding, modifications, renewals, and offboarding processes.
• Ensure all vendor records are maintained accurately across systems and repositories.
• Drive adherence to governance standards and vendor management policies.

Contract Management & Compliance

• Coordinate contract creation, review, approvals, renewals, and amendments.
• Track contract milestones, expiries, and renewal timelines to ensure business continuity.
• Ensure compliance with organizational policies, audit requirements, and applicable regulations.
• Support internal and external audits by maintaining accurate documentation and evidence.

Invoice Processing & Governance

• Manage invoice validation, reconciliation, and submission workflows.
• Coordinate with vendors, business stakeholders, Finance, and Procurement teams for timely invoice processing and payment closure.
• Resolve invoice discrepancies and payment-related queries within agreed timelines.
• Monitor aged invoices and drive timely closure to meet SLA commitments.

Vendor Performance Management

• Track vendor performance against defined SLAs and KPIs.
• Prepare vendor governance reports and dashboards highlighting compliance, service delivery, and operational metrics.
• Identify improvement opportunities and work with stakeholders to drive corrective actions.

Stakeholder Management & Reporting

• Partner with business teams, vendors, Legal, Finance, Procurement, and HR stakeholders to ensure smooth operational delivery.
• Prepare management reports, dashboards, and presentations for leadership reviews.
• Provide insights and recommendations through data analysis to support decision-making.

Process Excellence & Continuous Improvement

• Identify process improvement and automation opportunities to enhance efficiency and controls.
• Drive standardization of vendor management processes across functions and geographies.
• Support transformation initiatives and governance programs within Vendor Operations.

Qualifications

• Graduation or Post Graduation in Management, Human Resources, Business Administration, Commerce, or related discipline.
• 3-5 years of experience in Vendor Operations, Shared Services, Global Capability Centers (GCC), Procurement Operations, Contract Management, or related functions.

Technical Skills

• Vendor Onboarding & Lifecycle Management
• Contract Management & Compliance
• Invoice Processing, Validation & Reconciliation
• Vendor Governance & Documentation Management
• SLA/KPI Monitoring & Performance Reporting
• Stakeholder Management & Cross-functional Collaboration
• Audit & Compliance Management
• Advanced Excel and Data Analysis
• PowerPoint and Executive Reporting
• Process Improvement & Automation Initiatives

Behavioural Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• High attention to detail and governance mindset.
• Strong planning, prioritization, and time management skills.
• Collaboration and relationship-building skills.
• Results-oriented with a continuous improvement approach.

About the Department
Human Resources
The Human Resources department at Dr. Reddy's Laboratories is the organizational heartbeat, dedicated to fostering a positive and inclusive work environment for their 24,000+ employees. As a well-executed Human Resources (HR) team, we foster a positive and productive workplace. Effective HR practices are involved in recruiting and retaining top talent, providing comprehensive employee development programs, and ensuring fair and transparent policies.

The robust HR department at Dr. Reddys is cultivating a culture of open communication, employee engagement, and diversity and inclusion. Moreover, it plays a crucial role in conflict resolution, fostering a healthy work environment and aligns organizational goals with the well-being and professional growth of its employees, contributing significantly to overall company success.
Benefits Offered
At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.
Our Work Culture
Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
For more details, please visit our career website at https://careers.drreddys.com/#!/