Customer Operations Team Leader
Permanent, Full-time
Location: Ipswich
Hybrid working pattern, 3x days onsite per week
Salary: £32,000 - £35,000
We’re looking for a Customer Operations Team Leader to join our Customer Operations function in Ipswich. Reporting to the Customer Service Manager you’ll lead a team of approximately 10 FTE to deliver business objectives and great customer outcomes.
You’ll foster a high-performing, values-led culture focused on compliance and operational excellence.
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As a Customer Operations Team Leader, you’ll foster a high-performing, values-led culture focused on compliance and operational excellence.
Key accountabilities include:
Who we’re looking for:
You’ll be confident motivating teams, managing performance, recognising success and handling difficult conversations.
You’ll communicate clearly and be confident in leading huddles and delivering business updates.
Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role, you’ll get:
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email [email protected]
We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Drax Group is a major energy company that operates power stations and supplies energy to businesses.