Front Desk Guest Service Agent - Courtyard Marriott Hotel
Join our dynamic team at the Courtyard Marriott as a Front Desk Guest Service Agent, where your friendly demeanor and exceptional customer service skills will create memorable experiences for our guests. We are committed to providing a welcoming environment and fostering professional growth for our team members. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, this is the perfect opportunity for you.
Key Responsibilities:
- Greet and welcome guests upon arrival, ensuring a positive first impression
- Check guests in and out efficiently using the hotel management system
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Provide information about hotel amenities, local attractions, and services
- Manage reservations, cancellations, and modifications accurately
- Maintain a clean and organized front desk area
- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Process payments and handle cash, credit, or debit transactions securely
- Follow hotel policies and procedures to ensure safety and security
Skills and Qualifications:
- Previous experience in front desk or guest service roles preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with hotel management software and MS Office
- Ability to remain calm and professional under pressure
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; additional hospitality training is a plus
At Courtyard Marriott, we value our team members and are dedicated to fostering a positive work environment that encourages growth and development. We offer competitive compensation, ongoing training, and opportunities for advancement within our global hospitality family. Join us and be part of a team that makes every guest's stay exceptional.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Dreamscape Hospitality is a hospitality management company.