Job Title: Housekeeping Supervisor Job Code: 402035 Department: Housekeeping Reports To: Executive Housekeeper / Assistant Executive Housekeeper / Operations Manager Position Type: Full-Time ________________________________________
Position Summary:
The Housekeeping Supervisor is responsible for overseeing the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces.
The role
involves assigning tasks, inspecting rooms and facilities, training staff, and ensuring compliance with safety and cleanliness standards. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.
Key Responsibilities:
- Daily Operations & Staff Supervision Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
- Assign daily room and cleaning schedules according to occupancy and staffing levels.
- Monitor progress and ensure tasks are completed on time and according to hotel standards.
- Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.
- Quality Assurance Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.
- Report and follow up on maintenance issues, lost and found items, and room discrepancies.
- Ensure all rooms are stocked with the correct supplies and amenities Training & Development Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.
- Reinforce grooming, attendance, and professional behavior expectations.
- Provide ongoing feedback and retraining to improve performance and consistency.
- Inventory & Supply Management Monitor usage and inventory of linens, cleaning supplies, and guest amenities.
- Report stock shortages to the Executive Housekeeper or order supplies as needed.
- Ensure carts, storage rooms, and supply closets are organized and clean.
- Guest Interaction & Satisfaction Respond promptly and professionally to guest requests, special needs, and complaints.
- Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.
- Ensure housekeeping staff delivers courteous, efficient service at all times.
- Health & Safety Compliance Enforce proper use of cleaning chemicals and personal protective equipment (PPE).
- Maintain adherence to OSHA standards, sanitation requirements, and hotel policies.
- Conduct regular safety checks and assist in emergency procedures when needed. ________________________________________ Compensation Competitive hourly wage, commensurate with experience.
- This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor.
- The associate may also perform other reasonable business duties assigned by their direct supervisor.
- Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
