Job Title: Part-Time Guest Service Agent
Location: Sheraton Denver West – Lakewood, CO
Department: Front Office
Reports To: Guest Service Manager / Front Office Manager
FLSA: Non-Exempt
Job Type: Part-Time
Job Summary:
As the face of our hotel, the Guest Service Agent plays an important role in creating a welcoming and exceptional experience for every guest. This guest-facing position goes beyond checking guests in and out and includes responding to guest needs, completing daily operational responsibilities, coordinating with other hotel departments, and helping ensure a smooth experience throughout each stay.
The ideal candidate is hospitality-driven, dependable, highly organized, and comfortable handling multiple priorities in a fast-paced environment. We are looking for someone who genuinely enjoys helping people and takes pride in providing thoughtful, professional service.
Key Responsibilities:
- Warmly welcome guests upon arrival and provide an efficient and professional check-in experience.
- Accurately complete guest check-outs, review folios, resolve billing questions, and ensure accounts are properly settled.
- Operate the hotel's Property Management System to manage guest profiles, reservations, room assignments, payments, and other front desk functions.
- Make, modify, and cancel reservations while following established hotel procedures and rate guidelines.
- Proactively respond to guest questions, requests, and concerns, providing thoughtful solutions or involving management when additional assistance is needed.
- Complete assigned daily checklists, shift reports, key audits, amenity restocking, and other Front Office responsibilities.
- Conduct scheduled property walks to identify cleanliness, maintenance, safety, or guest service concerns and communicate findings to the appropriate department.
- Answer incoming telephone calls professionally and assist with reservations, hotel information, guest requests, and internal communications.
- Maintain knowledge of hotel services, amenities, hours of operation, local attractions, dining, transportation, and other information frequently requested by guests.
- Assist with luggage storage, package handling, amenity delivery, special requests, and other guest needs as required.
- Maintain a clean, organized, professional, and properly stocked Front Desk and lobby environment.
- Protect guest privacy and confidential information while following established cash-handling, payment, key-control, safety, and security procedures.
- Communicate and collaborate effectively with Housekeeping, Engineering, Food & Beverage, Sales, and hotel leadership to support guest satisfaction and operational efficiency.
- Recognize Marriott Bonvoy members appropriately and support the delivery of applicable member benefits and brand standards.
- Participate in department meetings, training, and ongoing initiatives related to guest service, hotel procedures, and Marriott brand standards.
Salary Description:
Starting Pay: $20.00 per hour, DOE
Requirements/Qualifications:
- Previous hotel Front Desk, hospitality, or customer service experience is preferred.
- Previous experience with a hotel Property Management System is preferred; Lightspeed experience is a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
- Professional, approachable, and confident when interacting with guests and resolving concerns.
- Basic computer proficiency and ability to learn hotel systems and technology.
- Strong attention to detail, particularly when handling reservations, payments, guest information, and daily reporting.
- Ability to work independently while contributing positively to a team environment.
- Dependable attendance and punctuality are essential to this position.
- Must be available to work a flexible part-time schedule, which may include mornings, evenings, weekends, and holidays based on hotel business needs.
Work Environment:
- Work is performed primarily in a professional Front Office, lobby, and hotel environment.
- Regular and continuous interaction with hotel guests and team members is an essential part of the position.
- The Front Desk environment may be fast-paced, with frequent telephone calls, guest interactions, computer use, and changing operational priorities.
- Team members are expected to follow all applicable hotel, safety, security, privacy, and Marriott brand standards.
Equal Employment Opportunity:
Dreamscape is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and walks of life. We are committed to creating an inclusive environment for all team members and provide reasonable accommodations for qualified individuals with disabilities.
