Public Area Attendant
Job Summary:
The Public Area Attendant is responsible for maintaining the cleanliness, orderliness, and overall appearance of all public areas within the hotel. This includes but is not limited to lobbies, restrooms, hallways, elevators, and conference spaces. The role requires attention to detail, a commitment to guest satisfaction, and the ability to work independently or as part of a team.
Essential Duties and Responsibilities:
- Clean and maintain all public areas including lobbies, hallways, restrooms, and conference rooms.
- Empty trash receptacles and replace liners.
- Sweep, mop, and vacuum floors.
- Dust and polish furniture, fixtures, and surfaces.
- Restock supplies in public restrooms and other areas as needed.
- Respond to guest requests promptly and courteously.
- Report any maintenance issues or safety hazards to the supervisor immediately.
- Ensure compliance with safety and sanitation policies.
- Assist with special cleaning projects as needed.
- Maintain equipment and supplies in good working condition.
- Perform additional duties as assigned by the supervisor.
Qualifications:
Education and Experience:
- High school diploma or equivalent preferred.
- Previous housekeeping or janitorial experience is a plus but not required.
Knowledge, Skills, and Abilities:
- Ability to work independently with minimal supervision.
- Strong attention to detail and organizational skills.
- Good communication and interpersonal skills.
- Ability to handle multiple tasks and work under pressure.
- Basic knowledge of cleaning products and equipment is a plus.
- Ability to maintain a positive and professional attitude.
Physical Requirements:
- Mobility: Ability to move around the hotel, including bending, stooping, and lifting items up to 25 pounds frequently and up to 50 pounds occasionally.
- Manual Dexterity: Ability to handle cleaning tools and operate cleaning machinery.
- Vision: Ability to visually inspect public areas to ensure cleanliness.
- Hearing: Ability to hear guest requests and safety alarms.
- Communication: Ability to speak and understand English to communicate with guests and team members.
- Environment: Must be able to work in various conditions, including exposure to cleaning chemicals, dust, and varying temperatures.
Work Environment:
The Public Area Attendant will work in a hotel environment that includes public spaces, restrooms, and guest areas. The work may involve exposure to cleaning chemicals and requires the use of personal protective equipment (PPE). The position may require working evenings, weekends, and holidays.
Reasonable Accommodations:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
