Job Title: Server Department: Food & Beverage / Lounge / Bar Reports To: Food & Beverage Manager / Restaurant Manager Position Type: Part-Time / Full-Time (Flexible Based on Business Needs)
Position Summary:
Polished, professional, and service-driven Hotel Restaurant Server will deliver high-quality service to guests dining in the hotel's restaurant, ensuring a welcoming atmosphere and exceptional hospitality. The ideal candidate will be well-versed in guest service etiquette, comfortable in a hotel setting, and able to represent the brand's standards.
Key Responsibilities:
- Greet and seat hotel guests and walk-in customers with warmth and professionalism.
- Present menus and inform guests of daily specials or promotions.
- Take accurate food and beverage orders and enter them into the POS system.
- Coordinate with kitchen and bar staff to ensure timely and correct order delivery.
- Ensure guests receive prompt attention and courteous service throughout their dining experience.
- Respond to guest requests, dietary needs, and complaints with efficiency and grace.
- Clear, clean, and reset tables between guests according to hotel standards.
- Maintain cleanliness and sanitation of dining and service areas.
- Assist with room service and banquet support as needed.
- Handle guest payments, provide accurate bills, and follow proper cash and credit procedures.
- Maintain thorough knowledge of the hotel’s amenities, services, and surrounding area to assist with guest inquiries. ________________________________________
Qualifications:
- Previous experience as a server in a hotel or upscale dining environment preferred.
- Exceptional customer service and communication skills.
- Knowledge of POS systems and restaurant procedures.
- Ability to work well in a fast-paced, team-oriented environment.
- Flexible schedule, including nights, weekends, and holidays.
- Professional appearance and positive attitude. [If applicable] Valid food handler’s permit and/or alcohol service certification. ________________________________________
Physical Requirements:
- Ability to stand and walk for extended periods.
- Lift and carry up to 30 lbs.
- Reach, bend, stoop, and move continuously during shift.
- Compensation Competitive hourly wage, commensurate with experience.
- This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor.
- The associate may also perform other reasonable business duties assigned by their direct supervisor.
- Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
