Collection Coordinator

<h2>Collection Coordinator</h2><div>Our Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a dynamic and fast-paced environment, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently.</div><h3>What will you be doing?</h3><ul><li><div>Connect with customers regarding pending payments and overdue accounts</div></li><li><div>Follow up regularly through calls, emails, chats, and field visits to ensure timely collections</div></li><li><div>Visit customer locations for payment collection and issue resolution, whenever required</div></li><li><div>Understand customer concerns related to payments and provide appropriate resolutions or support</div></li><li><div>Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups</div></li><li><div>Coordinate with internal teams to resolve billing or payment-related discrepancies</div></li><li><div>Ensure adherence to collection processes, company policies, and compliance standards</div></li><li><div>Deliver a positive customer experience while achieving collection targets and KPIs</div></li><li><div>Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives</div></li></ul>