Customer Retention & Engagement Associate

<div>Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and chat communication with customers.<br><br>What will you be doing...<br>

• Connect with the customers who raise requests to unsubscribe<br>
• Understand the customer’s journey & gather information about issues faced during the  </div><div>   tenure<br>
• Retain customers by resolving their issues & providing suitable offers<br>
• Arrange return pick-up & refunds for customers that could not be retained and close loop<br>
• Develop new retention strategies based on customer’s feedback & journey<br>
• Maintain up-to-date knowledge of the company’s current promotions & processes  </div><div>   necessary to meet or exceed Retention goals</div>