<div>The trainer’s responsibilities include: &nbsp;<br><br>1. Conducting new hire training for chat support agents<br>2. Driving refresher training sessions for existing agents<br>3. Improving communication quality and empathy in chats<br>4. Training agents on SOPs, troubleshooting, and process handling<br>5. Reduce repeat contacts caused by incorrect or incomplete information<br>6. Working closely with QA and operations teams on identified gaps<br><br><br></div>
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DrinkPrime is a water purification company that offers water purifiers on a subscription basis.