Tele collection Executive

<h2>Tele Collection Executive</h2><div>Our Tele Collection Executive plays a vital role in ensuring timely payment collections while maintaining a positive customer experience. In a fast-paced and target-driven environment, this role involves communicating with customers through calls, emails, and chats to follow up on pending payments and resolve payment-related concerns.</div><h3>What will you be doing?</h3><ul><li><div>Connect with customers regarding pending payments, overdue accounts, and payment reminders</div></li><li><div>Follow up consistently through calls, emails, and chats to ensure timely collections</div></li><li><div>Understand customer concerns related to payments and provide suitable resolutions or payment options</div></li><li><div>Negotiate payment commitments and ensure follow-up on promised payment dates</div></li><li><div>Maintain accurate records of customer interactions, payment commitments, and collection status</div></li><li><div>Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments</div></li><li><div>Ensure adherence to collection processes, compliance standards, and company policies</div></li><li><div>Achieve daily and monthly collection targets while delivering a professional customer experience</div></li><li><div>Maintain up-to-date knowledge of company policies, payment plans, and collection procedures</div></li></ul>