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    DT

    DTIQ Technologies

    Technology

    L1 / T1 Technical Support Representative

    Any, PhilippinesOn-SiteFull-timePosted 1mo ago
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    Job description

    About DTIQ Technologies, Inc

    DTiQ is the world's leading provider of intelligent video-based surveillance and loss prevention services. With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Burger King, KFC, and McDonald's to name a few. If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We're always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

    We are proud to offer a collaborative, inclusive, and growth-oriented work environment where employees are encouraged to learn, develop new skills, and build long-term careers.

    For more information on DTiQ visit our website (www.dtiq.com) or our LinkedIn page (https://www.linkedin.com/company/dtiq).

    THE ROLE

    As an entry level L1 Technical Support Representative (TSR), your primary responsibility will be to actively resolve end-user requests. New employees receive thorough training on DTiQ tools, products, service offerings and standard procedures. This is a full-time (40 hours per week) supporting customers during U.S. and European business hours. 

    KEY RESPONSIBILITIES

    • Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices. 
    • Maintain low wait times while focusing on first call resolution. 
    • Answer questions customers may have about our system and services. 
    • Ensure electronic records are created and updated for all customer communications. 
    • Warm transfer inbound calls to appropriate Account Specialist or Department when warranted. 
    • Assist in the building of a World-Class Support Team through contribution and collaboration. 

    WHY JOIN US?

    • Competitive salary and benefits package
    • Opportunities for career growth and advancement
    • Supportive team environment and leadership
    • Comprehensive training provided
    • Exposure to international clients and business operations
    • Work in a dynamic and fast-paced industry

    QUALIFICATIONS

    • Experience providing customer service utilizing effective technical troubleshooting skills 
    • Experience with Windows Operating System, Mac OS X, remote access tools and/or support of mobile devices 
    • Knowledge of CCTV and IP Camera technology 

    Job details are sourced from the employer's original posting.

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    DT

    About the company

    DTIQ Technologies

    DTIQ Technologies is a company that provides technology solutions.

    View all DTIQ Technologies jobs
    Industry
    Technology
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