Change Manager

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support, and who support you.
• Growth: You will learn things you never knew and when the opportunity arises, you’ll be ready to move up – we LOVE to promote from within.
• Protection: Health, dental, vision, tuition reimbursement, 401(k) and more
• Relaxation: Paid time off, including federal holidays

Job Summary:?

The Change Manager leads the Change Management Group, made up of the Training, Quality, and Operations Excellence Units. Each unit is run by a Unit Manager who reports to the Change Manager. The Change Manager keeps the three units working together and focused on the priorities of the Center.

The Change Manager partners with the Government and other senior managers to plan, launch, and sustain change across the Center. This includes improvements to business processes, standard operating procedures (SOPs), quality programs, training, and reporting standards. The primary goal is to drive fast adoption and high proficiency with each change while keeping resistance low, so that every initiative delivers its expected results on time and on budget. On this contract, this position is considered Key Personnel and requires U.S. government customer approval prior to start.

Essential Duties and Responsibilities:

Leadership of the Change Management Group

• Supervise, coach, and develop the Training, Quality, and Operations Excellence Unit Managers. Set clear goals and hold each unit accountable for performance standards.
• Make sure the three units work as one team, share information, and stay aligned to Center and customer priorities.
• Hire, retain, and manage technically skilled and professionally capable staff throughout the life of the contract.
• Respond quickly to surge requests by providing the right number of qualified staff.
• Resolve problems with minimal disruption to contract operations.

Change Management

• Apply a structured change management methodology to plan and lead change initiatives across the center.
• Partner with the other senior managers and the U.S. government to set change priorities, secure sponsorship, and coordinate implementation across departments.
• Conduct change impact analyses, assess change readiness, and identify key stakeholders.
• Build actionable change deliverables, including communication plans, sponsor road maps, coaching plans, training plans, and resistance management plans.
• Anticipate and manage resistance to change. Identify risks and prepare mitigation plans.
• Support the design, development, and delivery of change communications to all stakeholders.
• Define success metrics and track adoption and progress for each initiative.
• Support organizational design and the definition of roles and responsibilities across the Center.

Quality, Training, and Operations Excellence (Continuous Improvement)

• Lead Operations Excellence (Continuous Improvement) activities that raise service delivery quality, efficiency, and performance.
• Oversee the quality program, including quality standards, reviews, and corrective actions.
• Oversee the design and delivery of training programs that prepare staff for new and changed processes.
• Oversee the maintenance and standardization of SOPs and activity reporting.
• Promote innovation, efficiency, and effectiveness across all operations.

Customer and Stakeholder Engagement

• Provide timely deliverables and performance data to the U.S. government customer and company leadership for monitoring, oversight, and performance measurement.
• Support, engage, and keep senior leadership and the U.S. government informed on the status and impact of change initiatives.
• Participate in meetings, conference calls, and video conferences with the U.S. government customer and other U.S. government entities.
• Provide formal and informal briefings to visitors or at off-site conferences as requested.
• Support operations as needed.