Key Accountabilities
- Ensure DSP device availability.
- Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
- Coordinate with customer on visit purpose and time slot.
- Verify documentation at customer’s premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
- Maintaining professional attire and etiquette when visiting & approaching the customer.
- Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
- Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
- Share the daily attended requests with status update to the respective POC or on the SharePoint.
- Act as a team player to support each other.
Qualifications, experience, skills and competencies
Qualifications:
- Minimum diploma in sales, marketing, business administration/relevant with minimum 6 months to 1 year customer service/sales work experience, preferably in telecommunications.
Experience:
- Minimum 1 to 3 year of experience in a customer service/selling or related role preferably in telecom industry; with minimum of 6 months to 1 year of selling experience.
- Experience in the Telecommunications and biometric document verification is a plus.
Skills:
- Demonstrates a ‘my business & customer-first’ mentality by taking ownership and ensuring E2E service is provided to supported business verticals.
- Leads by example by positively embracing change and driving consistency, compliance and implementation initiatives.
- Demonstrate a high standard for personal motivation and initiative.
- Comfortable interacting and building relationships with individuals across all levels and areas of the firm.
- Comfortable working both collaboratively and independently in a high-pressure environment with the ability to manage competing priorities.
- Strong time-management and organizational skills
- High standard of Telecommunication product and service knowledge
- Strong communication and negotiation skills
- Fluency in English and preferably also in Arabic/Hindi/Urdu/Malayalam
- Effective interpersonal skills
- Strong written and spoken communication skills required.
- PC skills (Excel, Word) required.
- Ability to manage competing priorities in a complex environment.
- Ability to convey a strong presence, professional image and deal confidently with complex business problems.
- Have proven ability to deliver quality deliverables.
- Have the following demonstrable skills:
- Stakeholder management
- Highly Effective organizer
